Box Office Policy

  • Reserved seating requires selecting your seats. If you have any questions, please let us know if we can help.

  • General Admission events are 1st come 1st serve basis.

  • The Box Office window will open 90 minutes before each schedule event.

  • The doors to the theater will open 30-60 mins prior to the start of an event.

  • Tickets can’t be held without payment. Tickets can be purchased via the website 24/7 using a major credit card or debit card. Cash and Credit Cards are accepted at the Box Office for all in-person sales.

  • All Sales are final. No refunds will be given unless deemed necessary due to the cancelation of a performance.

  • All programs, artists, performance dates and times are subject to change.

  • Group Sales of 20 or more tickets, please contact our Box Office at 207-667-9500.

  • Youth rates apply to 12 years old or younger.

  • Student rates apply to ages 13-17.

  • State Law requires all persons to have a ticket for an event.

  • The Grand reserves the right to refuse admission to the theater and to the grounds to any person or to require a person already admitted to leave the theater or its grounds if their conduct or presence is considered to be causing or liable to cause annoyance to the public, or to endanger or be liable to endanger the public or theater, or to be otherwise undesirable.

  • The box office can be reached at 207-667-9500.

Prohibited Items: 

  • Outside Food, Drink & Alcoholic beverages

  • The Grand is a smoke/vape free venue. Smoking of any kind inside the venue is strictly prohibited.

  • Laser pointers (will be confiscated, patron subject to ejection)

  • Coolers (hard-sided and soft-sided).

  • Audio or video recording devices.

  • Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)

    • The Grand holds a state Beer and Wine license, and weapons are not permitted on site, even registered and licensed.

  • Bullhorns or noisemakers

  • Bare Feet. Proper footwear should be worn at all times.

    Balloons

  • Selfie Sticks

  • Confetti, glitter, and other items that can be thrown

  • Large hats or accessories that may limit the view of other patrons

  • Commercial signage

  • Animals (licensed service animals only)

  • Bicycles and scooters

  • Patrons bringing skateboards, inline skates, hoverboards, or strollers will be asked to check them at the theater.

  • Remote control flying devices, drones or UAVs (unmanned aerial vehicles)

  • Bags larger than 12” x 12” x 12”.

  • Unapproved pamphlets, handouts, advertisements.

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at The Grand.